Return & Refund Policy

Last updated: 09 – July – 2026

1. Custom Products & Final Sale

All orders are manufactured to your specific design, dimensions, and quantity after you approve a digital proof. Because these are custom-made goods, all sales are final once production begins, and we do not accept returns for reasons of personal preference, such as a change of mind about color, size, or design, once the proof has been approved.

Every box we produce is custom-made to your exact specifications, size, print, material, and finish, which means we can’t resell or restock it for another customer. Because of this, our return process works a little differently from off-the-shelf retail products. Here’s exactly how it works.

2. Defects & Production Errors

We stand behind the quality of what we produce. If your order arrives with a manufacturing defect, or does not match the artwork and specifications on your approved proof, we will provide a free reprint of the affected items at no cost to you, once our team has reviewed and confirmed the issue.

3. What Doesn’t Qualify

Errors that were present in the proof you approved (please review proofs carefully before approving)
Minor variations in color due to differences between screen displays and printed output
Damage caused after delivery, during storage, or by improper handling
Delays caused by shipping carriers

4. How to Request a Reprint or Refund

Contact our support team within 3 business days of delivery with your order number, a description of the issue, and clear photos of the affected product and packaging. Our team will review your claim and respond with a resolution, which may include a free reprint, partial credit, or refund depending on the nature of the issue. Decisions on defect claims are made by our production team after reviewing the evidence provided.

5. Returns Not Caused by Our Error

If you’d like to return an order for a reason outside of a production defect, and we agree to accept the return, you will be responsible for the cost of shipping the product back to us. Since the item was custom-produced for you, any refund issued in this case will have setup, production, and material costs deducted before the balance is refunded. Chargebacks filed without first contacting our support team may delay resolution and affect future orders.

6. Shipping on Reprints

Approved reprints due to our error ship free of charge, using the same free standard shipping we offer on all orders within the continental United States.

7. Timelines

Once a reprint or refund is approved, reprints follow our standard production and shipping timelines, and approved refunds are issued to your original payment method within 5–10 business days.

8. Contact Us

Packaging Suppliers
Email: sales@packaging-suppliers.com